Below FAQs are some common queries answered. If you have other questions, please mail them to customercare@vinodcookware.uk.
Can I modify the shipping address of my order after it has been placed?
You'll not be able to modify the shipping address after you place an order. However, if you have entered the wrong address, you may want to cancel the order (before shipping has been done) and re-order the same.
How do I check the status of my order?
The order status is updated automatically in My Account >> My Orders section
on the website. You can log in to your account to check the status of your order
anytime or you can email us at customercare@vinodcookware.uk if you have any
specific queries regarding your order.
How can I check if Vinod Cookware delivers to my Postcode?
Visit our website vinodcookware.uk & click on the product you want to buy. On
the Product Details Page, enter your area postcode in the Check Postcode
Availability field & click on Check. You will get a message on the screen if your
area Postcode is serviceable or not.
How do I create a Return Request?
For any order related queries, to return your order – Please email us at
customercare@vinodcookware.uk
How do I cancel the order, I have placed?
You can cancel the order only if the product has not been shipped yet. For any
order related queries, to cancel or to modify your order – Please email us at
customercare@vinodcookware.uk
What are the shipping charges?
Shipping charges are £5.00 for orders below £50.00.
What is your Return Policy?
Returns are accepted only in case of Manufacturing Defects, Shipping Damages
or Wrong Product Receipt. Returns are usually processed within 7 days. For
more details email us at customercare@vinodcookware.uk
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 5 to
7 business days after dispatch (business days exclude Sundays and other
holidays).
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package twice before it is
returned back to our warehouse. Please provide your mobile number in the
delivery address as it will help in making a faster delivery.
I should have received my order but I haven’t. What do I do?
We request you to check your email and SMS for any communication regarding
delivery timings from our side. We usually send a notification if there is a delay
in the delivery of your order. If in case you can't find any notification from us and
the promised time is over, please write to us customercare@vinodcookware.uk
and we will provide you with a solution.
Is it safe to save my cards on checkout?
Credit/Debit Cards will be subject to validation checks and authorisation by
your card issuer. However, If your card issuer fails to authorise payments to us,
we will not be held liable for any delays or non-delivery and we will be unable to
formalise a contract with you.
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that
your payment has been processed successfully. You will also get a mail in your
registered email id, along with an SMS to your registered mobile number
confirming the order.
What happens to my money deducted from my debit card/credit card/NetBanking for an unsuccessful order?
Failed transactions are normally rolled back within 7 business days. The time
taken can vary from bank to bank and we, unfortunately, won't be able to
expedite this. Please check with your bank for more details. B. If the transaction
is successful and the money has been credited to our account we will initiate a
refund within 5 business days of your request.